Southwest Airlines
One of the smart things I think Southwest is doing is giving passengers an arrival time that is 10-15 minutes after when they have a reasonable expectation of arriving. That way, they always seem to be running early, and as a passenger that feels good. The comparison of "how we're doing timewise" on a flight isn't compared to how much time we're in the plane in total, but compared to those numbers printed on our itinerary.
Another thing that was great, at least, about this 60 hour whirlwind trip to Seattle, is that somehow Southwest avoided the "sitting in line on the tarmac to take off or get to the gates" process that delays trips. That might have been a fluke on this trip, but still, it was a refreshing difference.
Posted by PSoTD on
Thursday August 21, 2008 at 7:51am |
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