A zillion years ago, I was a busboy/dishwasher at a steakhouse - Cactus Jack's, in Livermore, California. (Don't bother to google it, it's long gone) I worked there my senior year of high school, with the sole intention of earning enough money to buy a clunker car (which I did). But by March, the glory and the joy of bussing and cleaning other people's dirty dishes began to run short for me, and in late April, I gave notice.
One of my goals of giving notice at that point was to avoid working Mother's Day. Since I had started there, I had heard horror stories of years past - it was the busiest day of the year, everyone worked eight hours (OMG!), and every table was full from opening until finish, with people waiting and getting cranky, and complaining to wait staff who complained to management who would kick the asses of bussers and dishwashers to get everything turned over immediately.
Alas, too late. "I really need you on Mother's Day," sighed Norm the manager, and I felt guilty and gave in. Doomed. It would be my last day at Cactus Jack's.
The Sunday shift began at 8 to set up for brunch, which began at 8:30 AM. I was scheduled for 8 AM to 4 PM - like almost everyone else that worked at Cactus Jack's. By the time the doors opened, there was a line. We NEVER had that. Still, the tables didn't fill until about 9:30, but by that point we were in a bussing frenzy, needing every spare glass and fork back as soon as possible, to wash for the next meals. People were stacking up. The booths were taking too long to empty out - our booths were large and could comfortably hold up to 8 people, and people take longer when they have that sense of privacy. Bus bus bus, trade off, wash wash wash. Falling behind in changing the traps of the steam washer, falling behind in cleaning all the glassware because the traps had to be changed, falling behind, period, until things slowed up.
Anything that creates a need for individual rather than process cleanup throws everything into the lurch. A child spilling a bowl of cereal, a teenager putting cherry tomatos into the sugar dispenser, somebody clogging a toilet with whatever - this kind of thing temporarily takes a cog out of the big restaurant machine, and everything suffers. If service is uncharacteristically slow at a restaurant, chances are has happened to throw a cog. It happens on Mother's Day as well. I remember that day that some kid hid pieces of chewed up meat under their booth seats, and actually between the cushions. It slowed up the process.
Before we knew it, it was 3:30 PM. None of us had eaten, and the restaurant was still busy but not at capacity, finally. Evening shift began filtering in, and we started getting meals. At 4, Norm told me I could punch out and order a steak - my farewell dinner. I ordered the New York with the baked potato, salad and root beer, and ate alone at a table in the back, tired.
It was Mother's Day, and I wouldn't be having a meal with my Mom that day. And that's the way it is for many in food service. It used to be known as the busiest day of the year in the restaurant business, and I'm sure that hasn't changed much since the 1970s. Working in a restaurant on Mother's Day means busting your ass and dealing with lots of people who expect the best of service. So, if you go out to dinner that day, remember that these folks may be celebrating Mother's Day as well, they may be mothers or missing their mothers or planning to see their mothers later. Appreciate the day, and appreciate the service, and hopefully even those that have to work their tails off that day will enjoy it later.